Privacy policy

Protecting your personal data is important to us. OTRES processes personal data in connection with the operation of the online shop and the handling of orders, in compliance with applicable data protection law.

What Data May Be Processed?

In connection with the use of our online shop, the following data in particular may be processed:

first and last name,
billing and delivery address,
email address,
phone number, if provided,
order and transaction information,
payment information to the extent required,
technical data such as IP address, browser, and device information,
information about the use of our website, and
communication data when contacting OTRES.

What Do We Use Your Data For?

We use personal data in particular for:

processing and delivering orders,
payment processing,
communication in connection with orders,
customer support,
preventing abuse and fraud,
fulfilling legal obligations,
the secure operation of our online shop,
analysing and improving our website and our offering, and
marketing measures, insofar as these are legally permitted or a required consent has been given.

External Service Providers

We may use external service providers to operate our online shop. These include in particular Shopify as well as payment, shipping, hosting, IT, analytics, and marketing service providers. Personal data is made accessible to these service providers only to the extent necessary for the provision of their respective services or otherwise legally permitted.

Data Processing Abroad

Depending on the service providers used, personal data may also be processed or stored outside of Switzerland. Where necessary, we take the measures provided for under applicable data protection law to protect the personal data concerned.

Retention Period

Personal data is generally only stored for as long as necessary for the respective processing purpose, or for as long as statutory retention obligations or legitimate interests require further storage.

Rights of Data Subjects

Under applicable data protection law, data subjects may in particular request information about the data processed about them and, where the legal requirements are met, request its correction or deletion. Further rights may arise from the applicable data protection law.

Contact for Data Protection Inquiries

Data protection inquiries may be addressed to:

OTRES
Prime Retail GmbH
Bernstrasse 18
2555 Brügg BE
Switzerland
Email: info@otres.ch

Changes to This Privacy Policy

This privacy policy may be amended if our data processing, the services used, or the legal requirements change. The version published on our website at any given time shall apply.